Eventbrite Canada
Eventbrite Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eventbrite Canada has a 1.5 star rating from 12 customer reviews and consumers are mostly dissatisfied; reviewers praise an easy app and convenient ticketing but cite high price levels and poor support.
Key Takeaways for Future Customers
- Check organizer and refund policies before purchase when reading Eventbrite Canada reviews.
- Expect a usable ticketing app but prepare for limited phone or live support.
- Monitor charges closely due to occasional duplicate billing or misplaced orders.
Negative Feedback / Risk Areas
- Recurring Eventbrite Canada customer complaints cite unprocessed refunds and many unresolved refund requests.
- Frequent reports of no reachable customer service phone number and unreturned emails.
- Problems include missing or wrong tickets, duplicate charges, deleted organizer pages, and slow payout or billing issues.
Positive Feedback
Users find the platform easy to use, effective at attracting attendees, and a convenient way to purchase or sell tickets.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eventbrite Canada has a 1.5 star rating from 12 customer reviews and consumers are mostly dissatisfied; reviewers praise an easy app and convenient ticketing but cite high price levels and poor support.
Key Takeaways for Future Customers
- Check organizer and refund policies before purchase when reading Eventbrite Canada reviews.
- Expect a usable ticketing app but prepare for limited phone or live support.
- Monitor charges closely due to occasional duplicate billing or misplaced orders.
Negative Feedback / Risk Areas
- Recurring Eventbrite Canada customer complaints cite unprocessed refunds and many unresolved refund requests.
- Frequent reports of no reachable customer service phone number and unreturned emails.
- Problems include missing or wrong tickets, duplicate charges, deleted organizer pages, and slow payout or billing issues.
Positive Feedback
Users find the platform easy to use, effective at attracting attendees, and a convenient way to purchase or sell tickets.
Media from reviews
Toronto, Ontario
Organizing events and they are no help
- - Created a brand page with two events; the organization page disappeared.
- - Calls to 877-620-**** hang up after a few minutes on hold.
I set up a page for my brand and then created 2 events through that "organization" page. When i return to the site I could no longer see the organization page.
Attempts to call and get help lead nowhere.
Spoke to secretary of the sales team who literally said "no support for creators".
Eventbrite showed up on my social media feed so I commented with my experience. When i sat at my computer a little later my events were already on my screen. I figure their social media team messaged someone who fixed the issue.
Thought the problem was solved but when I had to log back in my organization page and the events dissapeared.
I dont know who is buying tickets.
I have called 877-620-**** about 15 times and it hangfs up after a few minutes on hold. Every time.
User's recommendation: Avoid.
Fredericton, New Brunswick
Trying to get a refund purchased by mistake
Still cant get a refund for buying the wrong tickets no reply
No acknowledgement that I asked for a refund
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey delete you when they feel like it
- - Site interface is slow.
- - I couldn't delete events after refunds, so I renamed them.
- - An email arrived; then events were deleted and the account locked.
What a terrible website. I had to rename some events to outline Eventbrite's bugs because they wouldn't let me delete events after I refunded everyone.
Their organizer interface and website is slow to use. It even shows that when you use website testing tools. Anyway, I update my events then around 1AM eastern time I make a new event with a date as TBA then I get an email from someone asking about ordering tickets then one hour later, Eventbrite decides to delete all me events and locks my account but fails to explain why.
They also don't address people properly in their letter and don't say who the letter is from. Very unprofessional company, and I really hope the people that buy tickets from the platform that are eligible for refunds get the full refunds that they deserve.
- Attracting people
- Not knowing if customer received entitled refund
- Listings can be deleted anytime for any reason
- Not knowing if an organizer actually gets paid
Preferred solution: Apology
User's recommendation: Don't use Eventbrite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReporting fraudulent representation
Eventbrite is advertising a fraudulent event, doesn't seem the least bit interested. What a sham operation, obviously taking people's money for nothing. Buyer beware!
Preferred solution: Remove the event, it’s a fraud!
User's recommendation: Don’t book through Event Brite—it’s money down the drain.
Frustration
- - Registered for an event, got a ticket, but couldn't join for over an hour.
- - This isn't the first time with Eventbrite, but I will not use it again.
I registered for an event this morning, received a ticket, tried for over an hour to get on to the event, was sent round in digital circles by your system. missed the event completely. Could not get free help on line, could not find a phone number to call.
Your system is ridiculous !!!
Not the first time I have tried to use eventbrite but definitely the last
User's recommendation: Never try to use Eventbrite
Edmonton, Alberta
Trying to get refund for for few years since event was cancelled
- - Refund not received after requesting it.
- - Unable to reach anyone in the office.
- - Feels scammed out of money due to COVID cancellation.
No contact l, went on account at time asked for refund and still have not received. Can not get ahold of anyone in the office l.
Feel like been scammed out of my money during the COVID cancellation. Did cancellation with in time line.
User's recommendation: Stay clear they don’t refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not processed
- - Refund for cancelled event; organizer says the issue is on your platform.
- - Order 850352****; katemurp19@***.com; Hot Topic has held refund for 6 weeks.
Hi
Ive requested a refund numerous times through your platform for an event that was cancelled. I got told my the event organizer that it is an issue on your part.
My order number is 850352****
Email address linked to order is katemurp19@***.com
I have been talking to a guy from hot topic for the past 6 weeks trying to get my refund.
This is an absolute joke. I need thus resolved.
Katherine
User's recommendation: Don't use this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTickets purchased
I'm supposed to purchase a ticket that will be held in Winnipeg Mabitoba however I accidentally purchased it under New York. I would like a refund for it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI try to contact them by phone and sent over 25 emails and i never received an answer
- - I bought 2 tickets for $1000.
- - I can't edit the order or rename the tickets.
- - I sent 25+ emails for help with no response.
I did bought 2 tickets for 1000$ and in my eventbrite account i dont have the option to edit my order and change the name on my ticket as i cant go to the event i wanted to sell them to a friend amd i sent over 25 email to get help and never had an answer very poir customer service ever
- Easy app
- Poor customer service
Preferred solution: I want to be able to edit my order to change name on my ticket to sell them to a friend as i cant go to the event
User's recommendation: Never buy ticket from eventbrite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets
- - Phone support unavailable for weeks, and emails unanswered.
- - No option to update a $1000 ticket.
- - I will not buy from them again.
Service with eventbrite is more than very poor i try to contact them by phone for weeks , never been able to talk to.someone, i did sent over 25 emails to the organisor and never had an reply , i bought ticket for 1000$ and i need help to update my order and i dont have the option and i need help for that but NO ONE answer so it is the last time im buying an ticket from them , worst site ever!!!
- All negative costumer sercice is more that poor
Preferred solution: I want to be able to edit my order to resell my ticket as i cant go to the event
User's recommendation: Never buy ticket from them!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund request
- - The event would be canceled for low attendance with refunds.
- - Planned 20 attendees; 11 showed; I was excluded.
- - I informed them I wouldn’t attend; deception concerns.
I requested a refund from VQT and they refused stating:"At VQT we have a strict no-refund policy for event tickets unless the event itself is canceled..."There were 7 participants up until 1or 2 hours prior to the event. A final number of 10 people were on the Google form as participants, and the minimum to run the event is 20 as stated in their own rules (see attached screenshot). So the event should have been canceled due to low attendance.Eventbrite also refused to refund, stating that the organization "is not covered by Eventbrite's cancelation policy".
Prior to the VQT event I carefully read the terms and the organizers stated that the event would be cancelled if attendance was low and patrons would be refunded.
The number was 20 and the list made it to 11 - excluding me who they left as a participant name on the google form where you make your speed dating selections, into the next day. Unusual given that I informed them that I wouldn't be attending before the event started.
I just began using Eventbrite somewhat often and even recommended it to people.
However, if organizations are allowed to lie, be deceptive, and treat people disrespectfully with your company's consent, then there is a problem.
Please reconsider your position so that perhaps I can reconsider leaving Eventbrite as a patron. Ultimately, you're a great way to search for and book events.
Thank you for your time and please no standard responses.
Sincerely,
Carey
- Easy app
- Convenient way to get a ticket
- Variety of events
- Lack of accountability
Preferred solution: Full refund
Slow and expensive website that got worse
- - The interface is slow.
- - Fees for organizers have risen.
- - Support directs to articles.
- - They delete events without cause, including Let women speak.
As a former active eventbrite organizer, I found their interface to be extremely slow to use and they now want more money from organizers while offering no extra service. Also, their customer support level is not great since their best answer is to refer you to an article for you to read and decipher. Also, they delete random events without just cause including the "Let women speak" event.
- Event discoverability
- Pays organizers days after the event
- Participates in censorship
- Slow interface
Preferred solution: faster interface
User's recommendation: If you're an organizer, make your primary listing on a different platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a refund
I made a donation of $1000.00 when buying tickets in error. The order number was 627661**** - the company organizing the event was Stronger Together
Date of order: March 31, 2023
Preferred solution: Full refund
I was charged for tickets. But I dont have tickets...
- - Need two VIP tickets for Mayhem at Moose Halifax NS Sept 8, 9-11:30 pm AST.
- - Online checkout failed after three card attempts; refunds for all charges.
I need to buy two vip tickets for Mayhem at Moose in Halifax, NS on Sept 8th. 9-1130 pm AST.
I tried to use three different cards to buy tickets online.
It did not allow me.
Now, I need all three cards refunded accordingly. No tickets, yet all cards charged.
I please need someone to call me at 902-880-**** to get this situated.
Matthew Brennan
Halifax, NS
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp on tickets lost
- - Unverified seller led to a ticket scam and we were told we didn't have tickets.
- - They told us to contact PayPal and there was no customer service.
They didn't use a verified seller and we were scammed for tickets. They emailed us that we didn't have tickets and told us to contact PayPal than nothing.
There is no way to speak to a person and we tried everything. No customer service at all literally.
- Tickets available
- Price and safety
Preferred solution: Full refund
User's recommendation: Do not trust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou sent me tickets for the wrong date
I have made numerous attempts to contact you. Ive gotten no response.
I contacted the organization and got no reply. Its now the weekend and Ive still heard nothing and am beyond frustrated with the service here.
I hope this isnt how you treat all your customers because this is shotty at best. Do better.
- Easy to download and use
User's recommendation: Absolutely not.
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